Delaware North’s Rest Assured | Commitment to Care is a comprehensive program to help keep guests and employees safe and slow the spread of COVID-19.
We’ve reengineered our operating procedures to minimize contact risk and bolstered hygiene protocols to exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC) and the AHLA Stay Safe program. Our facilities undergo rigorous, ongoing deep-cleaning and disinfection.
We have developed a new set of standards and procedures that include:
Relaxed Cancellation Policy:
As we all navigate the new normal, we recognize that making travel decisions may leave us feeling somewhat uneasy. We want our guests to Rest Assured that we have them covered. Our new cancellation policy provides our guests with the confidence of flexibility. Under our new policy, reservations will be allowed to be changed or canceled at no charge up to 48 hours before the scheduled arrival date. Changes to the reservation will be subject to availability and any rate differences.
We are committed to delivering a safe and secure hospitality environment. The health, safety, and peace of mind of our guests, employees and community are our highest priorities.
Thank you for your understanding, and please stay safe.
The Ridgeline Hotel Management