Terms, Conditions, & Booking Policies

The following terms and conditions of Ridgeline Hotel apply to your reservations. By making your reservations using our online reservation system, you understand, acknowledge, and agree to our terms and conditions. We reserve the right to cancel a reservation without notice if we become of or are notified of any fraud or illegal activity associated with this reservation. Availability can change at any time during the booking process. Your reservation is confirmed when you receive an e-mail confirmation.

  • Reservations may be made up to 1 year and 1 month in advance (13 months).
  • Minimum Stay Requirements: We reserve the right to implement minimum stay requirements, which will be dictated by business levels and needs.
  • Rollaway beds are available for $15 per night. Cribs are available free of charge. However, both are subject to availability.
  • Rates are based on single or double occupancy. Children age 17 and under do not affect the rate, but the rate will increase by $10 (not including package components) per additional person age 18 and older in the room.
  • Check-in 4 p.m., check-out 11 a.m. Late checkouts may be requested for an additional fee:
    • A $20 fee will be added if checking out between 11 a.m. and 1 p.m.
    • A $50 fee will be added if checking out between 1 p.m. and 2 p.m.
    • Full nightly rate will apply if checking out after 2 p.m.

Pet Policy

The Ridgeline Hotel is a pet-friendly property. We allow pets in any of our designated pet-friendly rooms in the West Wing. There is NO PET FEE, no max number of dogs per room, and any breed and weight is permitted. We only ask that you do not leave your dog unattended in your room.

Should we become aware that a pet is being kept in a non-pet-friendly room, a $100 cleaning fee will be applied to your reservation and you will be relocated to a pet-friendly room.

Smoking Policy

All guestrooms at The Ridgeline Hotel are designated non-smoking rooms. A $150 cleaning fee will be charged for smoking in any of our rooms.

Deposit

All reservations require payment of the first night rate (including tax) as a deposit at the time of reservation. Some packages and special events require full payment at the time you make your reservations. Daily rates do not include applicable 10.55% state and county taxes or charges for any other services.

Child ages:

  • 17 years and under: no charge
  • 18 years and older: we charge an extra $10 per day

Special Requests

Special requests, when allowed at our sole discretion, are noted and maintained in the reservation system; however, we cannot guarantee any specific rooms or locations you request.

Third Party Reservation/Credit Card User

If you are making reservations on behalf of another person (“credit card holder”), you can make the following representations and warranties and further agree to comply with the terms and conditions stated below: (1) You have obtained legal authorization from the credit card holder to make reservations on behalf of the credit card holder, to pay all advanced deposit charge(s) using the credit card holder’s credit card, and agree to our terms and conditions on the credit card holder’s behalf and thereby bind credit card holder to our terms and conditions; (2) The Guest Information you have provided above, e.g., name, phone number, and address, is that of the credit card holder; (3) You have advised the credit card holder that we do not impose any third-party booking charges and we will accept reservations directly from the credit card holder; and (4) You will inform the credit card holder of all our Terms and Conditions, and provide the credit card holder with reservation confirmation(s) and any other information or correspondence pertaining to the credit card holder’s reservations.

Cancellation Policy

Requests for cancellation or changes may be made by calling our Central Reservation Office at 844-744-5525.

We must receive requests for cancellation of your reservations 48 hours or more prior to your scheduled arrival date for a refund of your deposit (refunds will be processed within two weeks of cancellation). “No-shows” will be charged the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay.

  • Cancel Policy: 48 hours
  • Cancel Fee: cancellations made within 48 hours of arrival will result in forfeiture of the first night’s deposit
  • Non-refundable rates available. These rates are yielded out and are not changeable and non-refundable

Note that reservations can only be changed or canceled online if they were originally booked online. Reservations booked through the call center must be changed or canceled through the call center.

We strictly enforce our cancellation policy and do not allow any exceptions.

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