Terms, Conditions, & Booking Policies

Updated Cancellation Policy

We have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.

Under this policy, all reservations may be changed or canceled at no charge* by 4:00 pm MDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

*Excludes reservations booked under the Advanced Purchase Rate, which are non-refundable.

The following terms and conditions of Ridgeline Hotel Estes Park® apply to your reservations. By making your reservations using our online reservation system, you understand, acknowledge, and agree to our terms and conditions. We reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with this reservation. Availability can change at any time during the booking process. Your reservation is confirmed when you receive an e-mail confirmation.

  • Reservations may be made up to 11 months in advance.
  • Minimum Stay Requirements: We reserve the right to implement minimum stay requirements, which will be dictated by business levels and needs.
  • Air Mattresses and Cribs are available free of charge. However, both are subject to availability.
  • Rates are based on single or double occupancy. Children age 17 and under do not affect the rate, but the rate will increase by $10 (not including package components) per additional person age 18 and older in the room.
  • Check-in 4 p.m., check-out 11 a.m. Late check-outs are upon availability and can be requested with the Front Desk.
  • Must be age 18+ to make a reservation and check in.

Dog Policy

The Ridgeline Hotel is a dog-friendly property. We allow dogs in any of our designated dog-friendly rooms in the West Wing. There is a non-refundable dog fee of $25 per night, ($100 max per week) with up to 2 dogs allowed per room (80 pounds max). Dogs are not permitted in the pool area, fitness center, or food and beverage outlets at any time, and must be kept on a leash at all times in public areas and exterior grounds of the hotel property.

Learn about dog-friendly activities in Rocky Mountain National Park and Estes Park

View our full Dog Policy here (PDF – requires Adobe® Reader®)

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Smoking Policy

All guestrooms at The Ridgeline Hotel are designated non-smoking rooms. A $150 cleaning fee will be charged for smoking in any of our rooms.


Everyday Rate
A valid credit card number is required at the time of booking to hold your reservation booked under the Everyday Rate. Cancel for free up to 48 hours prior to arrival. Cancellations made inside 48 hours of arrival (including “no-shows”) are subject to a fee equal to the first night’s stay.

Pay Now And Save / Advanced Purchase Rates
Full pre-payment of the entire stay is required at the time of booking. Reservations booked under the Pay Now And Save rates are NON-REFUNDABLE.

Some packages and special events require full pre-payment at the time you make your reservations. Daily rates do not include applicable 10.70% state and county taxes or charges for any other services.

Child Ages

  • 17 years and under: no charge
  • 18 years and older: we charge an extra $10 per day

Special Requests

Special requests, when allowed at our sole discretion, are noted and maintained in the reservation system; however, we cannot guarantee any specific rooms or locations you request.

Amenity Fee

A daily amenity fee of $15 per night will be added to all Ridgeline Hotel reservations from May 15 through October 4 every year. Learn More about the Amenity Fee.

Third Party Reservation/Credit Card User

If you are making reservations on behalf of another person (“credit card holder”), you can make the following representations and warranties and further agree to comply with the terms and conditions stated below: (1) You have obtained legal authorization from the credit card holder to make reservations on behalf of the credit card holder, to guarantee all reservation(s) using the credit card holder’s credit card, and agree to our terms and conditions on the credit card holder’s behalf and thereby bind credit card holder to our terms and conditions; (2) The Guest Information you have provided above, e.g., name, phone number, and address, is that of the credit card holder; (3) You have advised the credit card holder that we do not impose any third-party booking charges and we will accept reservations directly from the credit card holder; and (4) You will inform the credit card holder of all our Terms and Conditions, and provide the credit card holder with reservation confirmation(s) and any other information or correspondence pertaining to the credit card holder’s reservations.

Lost Items

The hotel is not responsible for lost items left in guestrooms. Please do a sweep of your room prior to checking out to make sure you that have all of your possessions.

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